Store Hours/Shipping/Return Policy - ARCHIVE
Current Shipping Status:
06/24/2022 - Shipping charges have changed - see the chart below
Note: Gift cards do not count towards total at this time
US Shipping -
|Order Value||Shipping Charge|
|$70 and up||FREE!!|
*rates subject to change
International Shipping -
Canada Customers - Please contact me about your order
Shipping to Canada is available for a FLAT charge of $35 USD. Orders are shipped via US Postal Service Priority to ensure that the order is trackable as far as possible and reduce the customs and duties charged at the border (it came to my attention that UPS, which cheaper to ship, charges outrageous duties to the customer, so I only ship via USPS now)
If you want to incur the risk of your package being lost and not trackable (even though they provide a tracking number, items shipped First Class international do not include the "service" of looking up an order if it gets lost with the USPS), then please contact me and we'll see what we can work out. But at this time, the system is set up with a flat $35 charge, subject to change as rates change.
Unfortunately, due to rising postage costs international shipping is not available at this time, we are working to enter actual wrights for our products which will allow us to provide weight based shipping but that is not anticipated to be ready until 2022.
Due to the changes in VAT collection we are currently unable to ship to the UK and EU. As a small business it has been difficult to work through the necessary documentation. We are working on it and will update this note when we have the ability to collect and distribute the VAT to these two regions.
Thank you for your patience!
I appreciate your patience while I work through all orders in the order they were received. Shipping notification is sent with tracking information. If you have any questions, please contact me on the Contact Us page.
During NON-Peak season (Hmm, when is that?) the majority of orders ship out in 3-5 business days.
November-January, order processing may be longer due to limited staff (me, it's pretty much just me)
|Order Day||Ship By (earliest)|
The Store itself is open 24/7 so enjoy shopping at any time of day!
A shipping notification is sent when the order is shipped, it will include a tracking number.
If your email service has a SPAM blocker it might block the order confirmation and shipping notification. Feel free to reach out if you did not receive an order confirmation message once you placed your order.
Return and Exchanges:
We accept accept returns and exchanges of unused/unopened or defective merchandise, except those items purchased in the CLEARANCE section.
All sales on CLEARANCE items are final and these items cannot be returned or exchanged. Returned merchandise must be in unused condition and in its original packaging. If, after initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for exchange or full credit.
All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Refunds for returned items are issued within 7 business days of our receipt of the returned product.
Please obtain permission and a Return Authorization before returning any goods by contacting us through the Contact Us page.
I make every effort to ensure that the product you receive is what you ordered, occasionally there may be clerical errors which cause the image and the description to not match up. If that is the case for something you've ordered, I will ship what I have that matches on the SKU for the item.
We are not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.
Send me any questions or concerns through the Contact Us page.
Please note - I try to answer questions as quickly as possible, please allow sufficient time for me to respond.
Other Shipping Charges:
Due to Copic policies, Copic Markers may only be shipped within the United States and Canada, excluding the island of Oahu. Special shipping requests may incur additional shipping charges.
Additional charges will be incurred for purchases of Alcohol Inks which must be shipped via Ground only, so may only be shipped within the US.
UPDATE DUE TO COVID-19:
USPS has the following changes to their service:
- Some USPS post offices are closed (so far this has not impacted the local PO for Piece Craft Love)
- USPS is not shipping to certain countries.
- There are delays in USPS mail and package deliveries to and from certain countries.
- As of February 10, 2020, there is a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong SAR China.