Store Hours/Shipping/Return Policy

Effective 04/01/2023

 

Store Hours

The online store is open 24 hours a day, 7 days a week

Customer emails and chat messages will be responded to M-F 9am-4pm (excluding holidays), please allow at least 2 business days for me to respond.

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Shipping Policy

All items available in this shop will be digital and available through a link to download right away. 

Due to VAT requirements, digital products will NOT be available to residents in countries that charge VAT, I apologize for this inconvenience. 

(If you have an order for physical items still pending from March, I have contacted you about your pending order - it is in process and will be shipped ASAP)

Any physical products shipped are no longer the responsibility of Piece Craft Love once they have left my shipping location (Pearland, Texas). Shipping Notification with tracking information will be sent. If your package does not arrive in a timely manner, please follow up with the shipping service (USPS or UPS) to determine the tracking for the package.

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Return Policy

All sales are final, returns will not be accepted at this time.

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Feel free to contact me through the Contact Us link if you have any questions.